Sephora Canada

Sephora is a French cosmetics store chain founded in 1969 in Paris. Sephora offers a wide range of beauty products, including makeup, perfume, skincare, body care, nail polish, and hair care.
Sephora started its business in Canada by opening its first store in the city of Toronto in 2004. As of September 2023, Sephora has over 100 stores across Canada.

Sephora Return Policy:

Items purchased online can be easily returned to a Sephora local store. All you need is your order summary and the credit card that you used to place your order. Gently used or opened products can also be returned within 30 days of purchase.

Please note that original shipping and handling costs are non-refundable.
You must return your item(s) to the store within 30 days from the date of purchase.
You can also return your purchases by mail. For further details, please visit their website below:

Website:

Sephora Canada

It's good to know that you can also return Sephora products that you've received as a gift.

Contact info:

Customer service phone numbers:
1-877-SEPHORA (1-877-737-4672)  MON-FRI: 5am to 9pm PT, SAT-SUN: 6am to 9pm PT

Hearing impaired/TTY 1-888-866-9845

For detailed information about their returns and exchange policies, visit: https://www.sephora.com/ca/en/beauty/returns-exchanges